LODGE SUPERVISOR JOB DESCRIPTION

Job Summary

Lodge Supervisor is responsible for overseeing the day-to-day operation of the lodge to ensure guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained. Foster Great Northern's solid customer service philosophy with a focus on guest and employee satisfaction and the development of long-term relationships with clients and staff.

Job Duties

Provide guest care and attention that exceeds expectations
Greet and make our guests welcome in the lodge and ensure they are treated in a helpful and courteous manner and provide lodge orientation on arrival.
Transfer guests to and from lodge as needed
Assist Chef with meal planning and inventory control
Perform weekly grocery and supply run
Dine with and assist with meal service to guests
Manage gift shop
Communicate timely with Reservation Office regarding guest bookings and staff schedules
Ensure staff performs all tasks properly and in a timely manner and to help maintain standards for housekeeping in all areas of the lodge.
Lead, supervise, train, and develop housekeeping and kitchen staff
Deal with conflict resolution in a constructive positive manner.
Discuss any pertinent staff/lodge issues and communicate back to staff if needed.
Monitor base radio station as required
Other duties as required

Criteria for Evaluation

Evaluated on thoroughness of lodge duties, pleasant and courteous attitude with guests and co-workers; management and organizational skills that demonstrate an ability to assume responsibility and accountability; presentation and professionalism.

Reporting Relationship

Reports to Owner/Operator

Skills & Qualifications

• Supervisory Experience
• Previous restaurant and housekeeping experience
• Clear, concise written and verbal communication skills
• Computer skills - Word, Email, Internet
• Honesty and integrity
• Demonstrated ability to lead by example
• Participative management style
• Ability to instill a guest service attitude in all employees
• Strong customer service orientation and skills
• Exceptional detail in follow-up
• Presentable and professional
• Positive Attitude
• Energetic - Must be physically fit to meet the demands of the job and physically flexible (making
bunk beds in tight spaces).

To submit your resume, please click here.