Lodge Supervisor

Position has been filled for 2017 season

Job Description

The Lodge Supervisor is an energetic, service-oriented individual who will be responsible for overseeing the day-to-day operations of our boutique lodge to ensure guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.

Duties:

  • Lead, supervise, co-ordinate and monitor accommodation service staff
  • Assign and review the work of accommodation service staff
  • Lead, train and coach new staff in job duties, safety procedures and lodge policies
  • Create shift schedules and co-ordinate activities with other departments
  • Greet and welcome guests, provide lodge orientation
  • Evaluate performance of staff and provide feedback to manager
  • Resolve customer complaints and other work-related problems
  • Monitor base radio station as required
  • Assist Chef with meal planning and inventory control
  • Perform weekly grocery and supply runs
  • Manage bookings and communicate effectively with reservation office
  • Ensure smooth operation of the lodge
  • Other duties as assigned

Requirements:

  • Must have completed high school
  • Must have some experience in the hotel industry
  • Must have some experience in supervising or managing staff
  • Must be able to work under minimum supervision
  • Must be able to speak, read and write in English
  • Excellent organizational, communication, and interpersonal skills
  • Excellent problem solving, decision making, job task planning and organizing
  • Must have valid Canadian or international driver’s license
  • Must be available to work a variety of shifts including split, evenings, weekends and holidays

Apply:

For more information or to apply for this position, call Billie-Lou toll-free U.S.A. / Canada:

1-800-889-0765